Return & Exchange
RETURN POLICY
US customers can return any unused and unopened products within 30 days and receive a refund after we receive the goods.
I ordered wrong products, what should I do?
If you discover that you ordered wrong products BEFORE your order has been shipped (before you receive your shipping confirmation email with the tracking number), please contact our customer support at sales@veyesbeauty.com within 24 hours and we will be happy to assist you.
However, once the goods have already been shipped, it is not possible for us to change your order. Please contact our team at sales@veyesbeauty.com once you receive the package so that you can arrange the return immediately.
If the products are incorrectly ordered, unopened, unused, in perfect condition and returned to us within 30 days of the original delivery, we will process the refund according to your request. Please note that you are responsible for the return shipping costs.
If 30 days have passed since the delivery date, unfortunately we cannot offer you a refund or exchange.
I received a wrong product
If you receive wrong products, please contact us within 10 days of the products being delivered. We will send you a partial refund or replace the wrong products for free.
I received a broken package
If your package looks damaged, please take photos before opening it. Check the goods inside and if any are damaged, please contact us within 10 days of the products being delivered. We will send you a partial refund or replace the damaged products.
Return Address
Please contact our customer service via email at sales@veyesbeauty.com to get the return address.
REFUND POLICY (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within 2-3 business days, less the original payment.
Sold Items: Only regularly priced items are eligible for refunds. Unfortunately, sale/promotional items are not eligible for refunds.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange the same item, email us at sales@veyesbeauty.com.
If you received a defective product and are in urgent need of a replacement product (before we receive your defective product), you will need to place a new order for that item. Once the original defective product is received, a full refund will be processed for the new order.
Late or missing refunds (if applicable)
If you have not yet received a refund, first double check your bank account. Then contact your credit card company as it may take some time for your refund to officially post.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at sales@veyesbeauty.com.
US customers can return any unused and unopened products within 30 days and receive a refund after we receive the goods.
I ordered wrong products, what should I do?
If you discover that you ordered wrong products BEFORE your order has been shipped (before you receive your shipping confirmation email with the tracking number), please contact our customer support at sales@veyesbeauty.com within 24 hours and we will be happy to assist you.
However, once the goods have already been shipped, it is not possible for us to change your order. Please contact our team at sales@veyesbeauty.com once you receive the package so that you can arrange the return immediately.
If the products are incorrectly ordered, unopened, unused, in perfect condition and returned to us within 30 days of the original delivery, we will process the refund according to your request. Please note that you are responsible for the return shipping costs.
If 30 days have passed since the delivery date, unfortunately we cannot offer you a refund or exchange.
I received a wrong product
If you receive wrong products, please contact us within 10 days of the products being delivered. We will send you a partial refund or replace the wrong products for free.
I received a broken package
If your package looks damaged, please take photos before opening it. Check the goods inside and if any are damaged, please contact us within 10 days of the products being delivered. We will send you a partial refund or replace the damaged products.
Return Address
Please contact our customer service via email at sales@veyesbeauty.com to get the return address.
REFUND POLICY (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within 2-3 business days, less the original payment.
Sold Items: Only regularly priced items are eligible for refunds. Unfortunately, sale/promotional items are not eligible for refunds.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange the same item, email us at sales@veyesbeauty.com.
If you received a defective product and are in urgent need of a replacement product (before we receive your defective product), you will need to place a new order for that item. Once the original defective product is received, a full refund will be processed for the new order.
Late or missing refunds (if applicable)
If you have not yet received a refund, first double check your bank account. Then contact your credit card company as it may take some time for your refund to officially post.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at sales@veyesbeauty.com.